As a potential customer, we want you to know that we take your privacy seriously. We want you to know how we will store, process and use any information you give us. This document gives you all these details so as to reassure you prior to purchasing goods from this site.
1. What information do we collect and hold about you?
a. Whilst you are browsing our site, our servers will automatically collect information about your computer; such information could be your IP address, browser type and approximate geographical location.
b. If you register with us so that you can place an order, we will also collect the details you enter into the registration document. Your name, address, email address and telephone number will be stored in a secure database accessible only to the site administration team.
c. Your username and password will be stored separately, and are not recoverable by humans. If you forget your username or password, the only way to reset these is by using the links on the appropriate page.
d. Any other information you give to us in the course of browsing or buying products will be treated as Personal Information.
2. How is this information stored?
a. All information gathered automatically by our servers is stored in the server logs. These are located only in the UK and are not accessible to any outside organisations.
b. Information you provide us such as registration details are stored in a secure database held on a different server. As before, we undertake never to use servers which are not located within secure data centres within the UK.
c. We will take all practicable measures to ensure that your data cannot be viewed, altered, misused or otherwise interfered with.
a.We use two types of cookies; session-based and persistent. Session based cookies are used to keep track of the items you add to your shopping basket, and are only stored for the period of your visit. When you leave the website, the cookies are automatically deleted. No personally identifiable information is gathered in these cookies.
b.We also use persistent cookies to allow you to remember your details, such as your login username. These cookies are stored on your computer, and are never transferred to our servers. You can accept or reject the use of these cookies by ticking (or not, as the case may be) the "Remember my details" box at the login prompt.
c. Your use of this site implies that you have accepted that session cookies are used. By clicking the "Remember my login" box, you also accept that cookies will be stored on your computer. If you have any concerns about cookies, please email us by using the "Contact Us" page.
4. How will you use this information?
a. We will use the information we hold about you in the following ways:
i. To register an account in your name for our online shop.
ii. To send you items you have purchased.
iii. To inform you of the progress of any transaction.
iv. To contact you if there are any problems with an order.
v. To ensure you are able to use the website in the most appropriate manner.
vi. To send you our newsletter if you have given us permission to do so.
vii. In response to a request when required to do so by the appropriate legal authorities.
b. We will not use your information in any other way without your express prior consent. We will never sell your details or release them to any third party marketing organisation.
5. How secure are my credit card details?
In order to make your transaction as secure as possible, we do not receive or process any of your credit card details. The completion of our checkout process uses PaypalTM to accept your payments. This allows us to use the most flexible payment system possible, whilst protecting your details with a trusted, well-known payment processor, who utilise extremely safe Secure Socket Layer technology to protect you. Full details of the PaypalTM terms and conditions may be found on their website.
6. How will I know if you change this policy?
7. What rights do I have?
Under the Data Protection Act, we are obliged to provide you with any personal information we hold about you. We may make a small charge for this service to cover the costs of retrieving such information.
8. What else do I need to know?
a. This site contains links to other, third-party websites. If you visit a third-party website, our system automatically tells the site that you arrived from a link on our site.
c. If we have information about you which is inaccurate or otherwise requires to be changed, please let us know. We will endeavour to correct it within 24 hours.
d. For all queries relating to this policy, please contact the site administrator using the links provided.